Big Issue Vendor

Sandwell Community Caring Trust

To support people who need help to live independent and happy lives through the provision of high quality social care.

Sandwell Community Caring Trust (SCCT) is a Registered Charity that provides housing and social care services for the disabled and elderly in the West Midlands and Devon. SCCT was established in the mid-1990s as a spin-out from Sandwell Metropolitan Borough Council. SCCT left the local authority with 85 staff, a contract of £1.2 million and a remit to provide better services at lower cost. Today, SCCT has grown from its original 85 staff and 62 service users to 650 staff and 700 services users today, providing a range of day and residential support services to both younger disabled adults and older people including those with dementia. SCCT can deliver high quality care services because it is a well-managed business. As well as cultivating a compassionate ethos, management focuses on key performance indicators including staff turnover and absenteeism to understand the health of the business. Furthermore, SCCT owns a large number of properties that are the homes to its clients, allowing SCCT to provide the highest standards of accommodation whilst securing revenue streams that can be used for charitable purposes.

SCCT prides itself on delivering needs-led packages of care and believes the best way to achieve quality care is through investment in its staff. A strong focus on quality jobs and staff development not only benefits staff but contributes to consistency of care. The number of young people supported in to employment rose from 28 in 2015/16, to 55 in 2016/17, and the number of learners in the Sandwell Valley Free School (formerly SCCT Learner’s Academy) rose from 59 to 99 over the same period. SCCT also prioritises improved physical health, well-being and self-reliance for service users, and strives to support increasing numbers of older people to be able to manage their mental health and live independently. The organisations commitment to this outcome was demonstrated via a rise in the number of clients who would otherwise be in hospital/residential care settings – from 62 in 2015/16, to 100 in 2016/17.

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